Support ticket (recommended)
The best way to get help is to submit a support ticket from your dashboard. Tickets are tracked in our system so nothing falls through the cracks, and you can see the status and full conversation history at any time.
Response time: within 1 business day (Priority for Premium plan users)
- General support: support@doesithaveit.com
- Billing & account: billing@doesithaveit.com
- Security vulnerabilities: security@doesithaveit.com
Response time: within 1 business day, Monday–Friday Mountain Time.
Contact form
The support page contact form is available without an account. Use it for general inquiries, data requests, partnership ideas, or feedback. Messages go to the same team as email support.
Bug reports
Use the Report a Bug button (in the footer or Support page). Bug reports go directly to our engineering queue in Asana and GitHub. See How to report a bug for what to include.
What we don't do
We don't have phone support, live chat, or a community forum at this time. We're a small, focused team and we believe in responding thoughtfully by email rather than rushing through a chat window.
Hours
We're a Colorado-based team operating Monday–Friday, 9 AM–5 PM Mountain Time. Responses outside these hours are common but not guaranteed. Billing emergencies (account locked, unexpected charge) are monitored on weekends.