When am I charged?
Monthly plans charge on the same calendar day each month (e.g., subscribed on the 15th → charged on the 15th every month). Annual plans charge once per year on the subscription anniversary date.
My payment failed — what happens?
Stripe retries failed payments automatically over 4 days (day 1, day 3, day 5, day 7). You'll receive an email after the first failure. Update your payment method in the Stripe portal to resolve it. After 5 days with no successful payment, your account is suspended (you lose paid features but can still sign in and update payment).
Can I pay with PayPal or bank transfer?
Not currently. We accept Visa, Mastercard, American Express, and Discover via Stripe. ACH bank transfer is on our roadmap for annual enterprise customers.
Is my billing data secure?
Yes. DoesItHaveIt? never stores card numbers, CVVs, or billing addresses. Everything is handled by Stripe, which is PCI DSS Level 1 compliant — the highest standard for payment security.
Can I change my billing email?
Your billing email matches your account email. To change it, update your account email from Dashboard → Profile or email billing@doesithaveit.com.
What happens if I don't use the product?
Your subscription renews regardless of activity. If you're not getting value, cancel before the renewal date to avoid the next charge. We don't pro-rate mid-month cancellations (other than upgrades), but we honor our 7-day refund policy on first charges.
I see two charges — is that a bug?
If you upgraded mid-cycle, you may see a prorated charge for the new plan plus your regular renewal. Check your invoice history in the billing portal. If numbers still don't add up, email billing@doesithaveit.com with the charge dates and we'll reconcile it same-day.